While we strive to keep our reviews as unbiased as possible, we do receive affiliate compensation through some of our links. Our mission is to help consumers make informed purchase decisions. Clarify all fees and contract details before signing a contract or finalizing your purchase. For the most accurate information, please ask your customer service representative. Pricing will vary based on various factors, including, but not limited to, the customer’s location, package chosen, added features and equipment, the purchaser’s credit score, etc. Power’s “large enterprise” and “very small” categories while taking second in “small/medium.” 3 And in 2019, AT&T took first again for the “large enterprise” category and second for “small/medium.” 4ĭisclaimer: The information featured in this article is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. The customer satisfaction score takes into account several factors, including reliability, cost, and customer service. Power and Associates, a respected US company-rating organization, studies business internet providers and rates the customer satisfaction for these providers each year. So how does AT&T’s support measure up? Although it’s difficult to separate residential and commercial customer service ratings, we did find some details worth highlighting.
It’s important to know if you can expect your service provider’s tech support to respond to any problems and resolve them quickly. But what happens when something eventually does go wrong? No internet service is perfect, and you’re bound to face an outage at some point. For businesses that rely on steady internet connectivity for day-to-day operations, reliability is king.